DitCopy Support
Welcome to DitCopy support. We're here to help you with any questions or issues you may have.
Contact Us
For support inquiries, bug reports, or feature requests, please contact us using the information above. We aim to respond to all inquiries within 48 hours.
Frequently Asked Questions
What is DitCopy?
DitCopy is a professional macOS application designed for safe, verified file copying. Built specifically for Digital Imaging Technicians (DITs), photographers, and videographers who need reliable file transfers with comprehensive verification and documentation.
What are the key features of DitCopy?
- Dual-destination simultaneous copying
- iOS device support (iPhone/iPad via USB)
- Multiple verification modes (MD5, byte-compare, none)
- Real-time speed graph with performance monitoring
- Professional PDF reports with thumbnails
- Copy history and statistics export
- Smart volume safety warnings
Does DitCopy collect or share my data?
No. DitCopy does not collect, transmit, or share any personal data. All data remains on your device and is never sent to external servers or third parties. The app operates completely offline. See our
Privacy Policy for complete details.
What verification methods does DitCopy support?
DitCopy supports three verification modes:
- MD5 Checksums: Industry-standard verification
- Byte-for-Byte Comparison: Complete file verification
- No Verification: Fast copying when verification isn't needed
Can I copy from my iPhone or iPad?
Yes! DitCopy supports direct copying from iOS devices via USB connection. Simply connect your iPhone or iPad, and DitCopy will automatically detect it. You can access your camera roll photos and videos without importing through the Photos app first.
What file formats does DitCopy support?
DitCopy can copy any file type. It's designed for professional workflows and automatically detects camera formats including ARRI, RED, Blackmagic RAW, Canon RAW, Sony XAVC, Panasonic P2, and more. The app works with all file types and formats.
How do I report a bug or request a feature?
Please contact us using the contact information above. When reporting bugs, please include:
- macOS version
- DitCopy version
- Steps to reproduce the issue
- Any error messages you see
Is DitCopy compatible with my Mac?
DitCopy requires macOS 13.0 (Ventura) or later. It's designed to work with all modern Macs and takes advantage of the latest macOS features for security and performance.
System Requirements
- macOS: 13.0 (Ventura) or later
- Storage: Sufficient space for copied files
- Permissions: File access permissions (granted when selecting source/destination)
Privacy & Security
DitCopy is built with privacy and security as top priorities:
- All operations are performed locally on your Mac
- No network access - completely offline operation
- Runs in macOS App Sandbox for security isolation
- No data collection or sharing
For complete details, please see our Privacy Policy.
Getting Started
New to DitCopy? Here's how to get started:
- Select your source (folder, volume, or iOS device)
- Select one or two destinations for copying
- Choose your verification mode
- Optionally add session metadata (project name, operator, etc.)
- Click "Start Copy" and monitor progress in real-time
- Review the automatically generated PDF report